Terms & Conditions for algPoS
If you order from algPoS you are legally agreeing to the terms listed below.
Because algPoS is a small company we can no longer offer ANY credit services in house We can now offer a official lending option provided to use buy our partner Eastern Credit Services.
If you order from algPoS then you agree to PAY for your order up front unless your order has been approved by Eastern Credit Services. We have a 100% refund policy if we cannot honour your order within 6 weeks (Some of our products come from Norway so they are sometimes delays in delivery)
Once a order has been placed and paid for algPoS Aims to configure, install and set up your system within 1 week of the hardware arriving at our Northampton location..
THIS promise is not applicable if we have to scan your stock into the system as this process can take on its own 2-3 days depending on the size of your store and the amount of stock you have.
algPoS advices that once the system is installed and is ready to go You should do a full stock count so your stock levels are correct when you go live with the system.
If we are installing your system into a Normal Store (Conner shop or Supermarket) we do have a Database all ready configured with 10,000 items from Booker. The Prices within this database would be 0 so we can install the PoS Terminals and we can also do a Price capture within your store and you will have almost 98% of your items scanning on the first day (Normally we will get EVERY item scanning)
1b. Supplier Data
algPoS is happy to work with your existing suppliers to get product information, Cost prices etc into the database ready for Price capturing (so we are not starting with a blank database) but if this is a option you wish us to use then PLEASE understand this service is chargeable and can take some time as we DO Not control the data.
Once installation has finished then the FULL cost of the invoice is due for payment. (unless you have a agreement with Eastern Credit Services) If Payment is not made at install then WE WILL NOT install the systems.
algPoS are happy to supply written quotes but they are only valid for 7 days. If you do indeed decide to allow us to become your point of sale hardware & software provider we would re-issue a up to date Invoice that would be what you Pay.
4. Operating System
algPoS software is currently designed to work on the Windows platform. We can support the latest Version of windows But Support for Windows 10 does FULLY depend on the hardware you select. (For Example the NCR PoS Terminals can only run Windows 7)
With our planned move into Linux algPoS is still supporting our Windows software and if you order from us during the transition period we still will be selling our Windows System but you will receive a upgrade to the Linux system once this has been completed.
5. Upgrades & modifications
algPoS will no longer offer FREE upgrades on any of our products unless we have found a major system fault with a given program and then if it is making your business to lose money then we will rectify the problem. Otherwise the problem will be rectified in a latter software update.
algPoS does NOT offer any free support any more, this is due to our software being reliable and stable (as best as we can make it as it has to run on top of Windows) We do offer PAID Support services.
7. Add on services
algPoS IS NOT responsible for add on services for example Card processing. We use 3rd party companies to provide these services, within our software and we will not be held responsible for any problem on their systems.
algPoS is also NOT responsible for any charges or requirements of these 3rd Party companies all agreements and charges are with the companies and NOT algPoS.
8. PoS Server
Recently algPoS has overhauled our EPoS software and now the retail system required a standalone Database server if you do not have this on your network then algPoS cannot be held responsible for ANY unstableness of your system.
9. Local Databases on PoS Terminals
With the recent application data structure change all of the PoS Terminals now have their own Database server running locally This is so if the network does go offline your PoS Terminals will still operate and allow you to get customers though your store (Network based functions like Card processing and Stored sales etc MAY Not work)
10. Auto Data Sending to algPoS Servers
From version 6 of the EPoS system every night the Back office or PoS Server will connect to our main servers and sync all your databases to our server. This is a FREE Service that algPoS offers as we like to help our customers by providing offsite storage of your data. If you do not want this then we can turn the function off but if you lose any Data then you cannot blame algPoS or any of our engineers or 3rd party contactors.
Tel : (01604) 289 431
EPoS Made Simple