We pride ourselves on how stable our EPoS applications are and we offer support on all our software as well as the hardware if brought from us.
Due to the nature of the systems we do not offer any support on Windows itself as this is not our product but We would have set your system up to download the important updates to the machine and install them.
WE DO NOT AND WILL NOT USE Windows 10 on our PoS terminals We will use Windows 10 on the back office workstations but due to the nature of the Front ends (the Point of Sales) we will not even consider windows 10 (as recently our applications have been marked by Windows 10 as not being genuine applications and are being deleted. We believe this is due to the programming language we use (Visual Basic and not C++ as Microsoft wants everyone to use)
We offer 2 forms of Support and they are Pay as you go and yearly contract.
for further support please email us on firstname.lastname@example.org or ring us Monday - Friday 9am 6pm Saturday 10am - 5pm Sundays we are closed but open only for support via email.