Terms & Conditions of Sale, Installation and Support
Last Updated: 4 July 2026
These Terms & Conditions govern the sale, installation, licensing and support of all algPoS software, hardware and related services. By placing an order with algPoS, the Customer agrees to be bound by these Terms & Conditions.
1. Definitions
In these Terms:
Customer means the person or business purchasing goods or services from algPoS.
Equipment means all hardware supplied by algPoS.
Software means all algPoS software and associated modules.
Support Services means any technical assistance provided by algPoS.
System means the complete installed solution including hardware, software and networking.
2. Quotations
2.1 All quotations remain valid for seven (7) calendar days unless otherwise stated.
2.2 Prices may change after this period due to supplier price increases or exchange rate fluctuations.
2.3 Only the latest quotation or invoice issued by algPoS shall be valid.
3. Orders
3.1 Orders are only accepted once confirmed by algPoS.
3.2 Full payment is required before installation unless finance has been approved through algPoS's nominated finance provider.
3.3 If algPoS is unable to fulfil an order within six weeks due to circumstances within its control, the Customer may request a full refund.
3.4 Delivery dates are estimates and cannot be guaranteed.
4. Finance
Finance may be available through approved third-party finance providers.
All finance agreements exist solely between the Customer and the finance provider.
5. Installation
algPoS aims to install systems within one week of all equipment arriving at our premises.
Installation times may increase where:
* Stock data requires importing.
* Product scanning databases require creation.
* Customer premises are not ready.
* Third-party suppliers delay information.
6. Product Database & Stock Loading
algPoS may preload product information from wholesalers or suppliers where available.
The accuracy of third-party product information cannot be guaranteed.
Any stock importing, barcode matching or price capture services may be chargeable.
Customers remain responsible for verifying pricing before trading.
7. Customer Responsibilities
The Customer agrees to:
* Provide suitable mains power.
* Provide a reliable internet connection.
* Maintain network equipment.
* Allow agreed remote support access.
* Protect all supplied equipment from damage.
* Ensure staff receive suitable training.
* Report faults promptly.
* Keep all operating systems legally licensed where applicable.
7.1 Remote Access & System Availability
When PoS terminals, Back Office systems, or servers are powered off or disconnected from the network, remote access to the system is automatically unavailable.
This prevents algPoS from performing remote diagnostics, monitoring, updates, backup verification, and support activities.
The Customer is responsible for ensuring that systems remain powered on and connected to allow remote access for support and maintenance purposes.
algPoS accepts no liability for delays in support, maintenance, or issue resolution where remote access is unavailable due to systems being powered off or disconnected.
8. Overnight Operation & Maintenance
To ensure the reliability and security of the algPoS system, all PoS terminals, servers and Back Office computers must
remain powered on overnight.
During overnight maintenance algPoS may automatically perform:
* Database backups.
* Cloud backups.
* Software updates.
* Security updates.
* Operating System Security Updates.
* Database optimization.
* System integrity checks.
* Synchronization between terminals.
* Health monitoring.
Customers may switch off monitors and Displays (If the PoS Terminals Allow this) but must leave computers powered on.
If systems are powered off, algPoS cannot guarantee successful completion of these processes.
Additional engineering work resulting from missed overnight maintenance may be chargeable.
Repeated failure to comply with overnight operational requirements may result in suspension of automated backup and maintenance services until compliance is restored.
9. Remote Backups
Where enabled, algPoS provides complimentary encrypted off-site database backups.
This service depends upon:
* Internet availability.
* Systems remaining powered on.
* Successful communication with algPoS servers.
Although every reasonable effort is made to maintain backups, Customers remain responsible for maintaining appropriate business continuity procedures.
10. Software Updates
Software updates may include:
* Bug fixes.
* Security improvements.
* New features.
* Legislative changes.
Unless covered by an active support agreement, software upgrades may be chargeable.
11. Support
Support is available under either:
* Annual Support Contract.
* Pay As You Go Support.
Support charges are published separately.
Out-of-hours support may incur additional charges.
Remote support services are dependent on systems being powered on and accessible via remote access tools.
12. Third-Party Services
algPoS integrates with third-party providers including payment processing, supplier databases,
courier integrations and cloud services.
algPoS accepts no responsibility for outages, changes or failures affecting third-party services.
13. Ownership
Ownership of all hardware remains with algPoS until payment has been received in full.
Ownership of the software is not transferred.
14. Software Licence
The software remains the intellectual property of algPoS.
Customers may not:
* Copy the software.
* Reverse engineer it.
* Modify it.
* Redistribute it.
* Resell it.
The Software is licensed, not sold. All intellectual property rights remain with algPoS. The Customer is granted a non-exclusive,
non-transferable licence to use the Software solely for internal business operations. Any unauthorized copying, distribution, resale, reverse engineering or modification constitutes a material breach of contract and may result in immediate termination of the licence and legal action for damages and injunctive relief.
15. Limitation of Liability
To the fullest extent permitted by law, algPoS shall not be liable for:
* Loss of profits.
* Loss of business.
* Loss of goodwill.
* Loss of data caused by equipment being switched off.
* Internet outages.
* Power failures.
* Third-party system failures.
Nothing within these Terms limits liability where such limitation would be unlawful.
16. Warranty
Hardware warranties are provided by the relevant manufacturer unless otherwise stated.
Software faults reported during an active support agreement will be investigated and corrected where reasonably practicable.
17. Data Protection
Customer data remains the property of the Customer.
algPoS will process data only for support, backup and maintenance purposes and in accordance with applicable UK data
protection legislation.
18. Force Majeure
algPoS shall not be liable for delays caused by events beyond its reasonable control including supplier delays, transport
disruption, industrial action, fire, flood, pandemic, cyber attack or power failure.
19. Governing Law
These Terms & Conditions shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions govern the sale, installation, licensing and support of all algPoS software, hardware and related services. By placing an order with algPoS, the Customer agrees to be bound by these Terms & Conditions.
1. Definitions
In these Terms:
Customer means the person or business purchasing goods or services from algPoS.
Equipment means all hardware supplied by algPoS.
Software means all algPoS software and associated modules.
Support Services means any technical assistance provided by algPoS.
System means the complete installed solution including hardware, software and networking.
2. Quotations
2.1 All quotations remain valid for seven (7) calendar days unless otherwise stated.
2.2 Prices may change after this period due to supplier price increases or exchange rate fluctuations.
2.3 Only the latest quotation or invoice issued by algPoS shall be valid.
3. Orders
3.1 Orders are only accepted once confirmed by algPoS.
3.2 Full payment is required before installation unless finance has been approved through algPoS's nominated finance provider.
3.3 If algPoS is unable to fulfil an order within six weeks due to circumstances within its control, the Customer may request a full refund.
3.4 Delivery dates are estimates and cannot be guaranteed.
4. Finance
Finance may be available through approved third-party finance providers.
All finance agreements exist solely between the Customer and the finance provider.
5. Installation
algPoS aims to install systems within one week of all equipment arriving at our premises.
Installation times may increase where:
* Stock data requires importing.
* Product scanning databases require creation.
* Customer premises are not ready.
* Third-party suppliers delay information.
6. Product Database & Stock Loading
algPoS may preload product information from wholesalers or suppliers where available.
The accuracy of third-party product information cannot be guaranteed.
Any stock importing, barcode matching or price capture services may be chargeable.
Customers remain responsible for verifying pricing before trading.
7. Customer Responsibilities
The Customer agrees to:
* Provide suitable mains power.
* Provide a reliable internet connection.
* Maintain network equipment.
* Allow agreed remote support access.
* Protect all supplied equipment from damage.
* Ensure staff receive suitable training.
* Report faults promptly.
* Keep all operating systems legally licensed where applicable.
7.1 Remote Access & System Availability
When PoS terminals, Back Office systems, or servers are powered off or disconnected from the network, remote access to the system is automatically unavailable.
This prevents algPoS from performing remote diagnostics, monitoring, updates, backup verification, and support activities.
The Customer is responsible for ensuring that systems remain powered on and connected to allow remote access for support and maintenance purposes.
algPoS accepts no liability for delays in support, maintenance, or issue resolution where remote access is unavailable due to systems being powered off or disconnected.
8. Overnight Operation & Maintenance
To ensure the reliability and security of the algPoS system, all PoS terminals, servers and Back Office computers must
remain powered on overnight.
During overnight maintenance algPoS may automatically perform:
* Database backups.
* Cloud backups.
* Software updates.
* Security updates.
* Operating System Security Updates.
* Database optimization.
* System integrity checks.
* Synchronization between terminals.
* Health monitoring.
Customers may switch off monitors and Displays (If the PoS Terminals Allow this) but must leave computers powered on.
If systems are powered off, algPoS cannot guarantee successful completion of these processes.
Additional engineering work resulting from missed overnight maintenance may be chargeable.
Repeated failure to comply with overnight operational requirements may result in suspension of automated backup and maintenance services until compliance is restored.
9. Remote Backups
Where enabled, algPoS provides complimentary encrypted off-site database backups.
This service depends upon:
* Internet availability.
* Systems remaining powered on.
* Successful communication with algPoS servers.
Although every reasonable effort is made to maintain backups, Customers remain responsible for maintaining appropriate business continuity procedures.
10. Software Updates
Software updates may include:
* Bug fixes.
* Security improvements.
* New features.
* Legislative changes.
Unless covered by an active support agreement, software upgrades may be chargeable.
11. Support
Support is available under either:
* Annual Support Contract.
* Pay As You Go Support.
Support charges are published separately.
Out-of-hours support may incur additional charges.
Remote support services are dependent on systems being powered on and accessible via remote access tools.
12. Third-Party Services
algPoS integrates with third-party providers including payment processing, supplier databases,
courier integrations and cloud services.
algPoS accepts no responsibility for outages, changes or failures affecting third-party services.
13. Ownership
Ownership of all hardware remains with algPoS until payment has been received in full.
Ownership of the software is not transferred.
14. Software Licence
The software remains the intellectual property of algPoS.
Customers may not:
* Copy the software.
* Reverse engineer it.
* Modify it.
* Redistribute it.
* Resell it.
The Software is licensed, not sold. All intellectual property rights remain with algPoS. The Customer is granted a non-exclusive,
non-transferable licence to use the Software solely for internal business operations. Any unauthorized copying, distribution, resale, reverse engineering or modification constitutes a material breach of contract and may result in immediate termination of the licence and legal action for damages and injunctive relief.
15. Limitation of Liability
To the fullest extent permitted by law, algPoS shall not be liable for:
* Loss of profits.
* Loss of business.
* Loss of goodwill.
* Loss of data caused by equipment being switched off.
* Internet outages.
* Power failures.
* Third-party system failures.
Nothing within these Terms limits liability where such limitation would be unlawful.
16. Warranty
Hardware warranties are provided by the relevant manufacturer unless otherwise stated.
Software faults reported during an active support agreement will be investigated and corrected where reasonably practicable.
17. Data Protection
Customer data remains the property of the Customer.
algPoS will process data only for support, backup and maintenance purposes and in accordance with applicable UK data
protection legislation.
18. Force Majeure
algPoS shall not be liable for delays caused by events beyond its reasonable control including supplier delays, transport
disruption, industrial action, fire, flood, pandemic, cyber attack or power failure.
19. Governing Law
These Terms & Conditions shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Tel : (01604) 289 431
info@algpos.co.uk
info@algpos.co.uk
